Outreach Tips

January 28 & 29 2015 Vulnerability Survey Volunteer Registration Form 

Guiding Principles/ Rules for Conducting Outreach

  When you first make contact with someone make eye contact and smile- these are simple actions but are often very powerful

   Ask before sitting down next to someone: It may be the only personal space they have. If the person is sitting, sit with them.  Never stand above someone or talk down to them

   Use your “tools of engagement” such as socks, cereal bars, or a gift card

   Keep aware of your surroundings, stay out of tight or enclosed spaces, and maintain appropriate distance

  Honor requests not to participate or to skip questions (but remember to fill out a refusal form)

  Dress appropriately: light or bright colored clothing and comfortable, closed toed shoes

  Carry ID and cell phone, but leave other personal belongings behind

  Check in with your team leader if you have any questions or need assistance

What Not To Do 

  Be overly emotional in your affect- this may cause some people to be more guarded

  Touch people to wake them up or invade personal space

  Be judgmental

  Promise housing or other services

  Give money or offer rides

  Separate from your team

  Share confidential information of participants

Emergency Contacts

  Emergencies (medical or law): 911

  Outreach Consultants:

  Crystal Ramirez, 805-319-1767

  Father Jon Hedges, 805-403-2869

  Michaelo Rosso, 805-315-5601

2013 Outpost Locations

Carpinteria, Goleta, Isla Vista, Lompoc, Santa Barbara & Santa Maria

Helpful Items to Bring

✓Volunteer Packet

✓Name Tag


✓ Extra pens

✓Extra Clipboard

✓ Warm clothes, including jacket and gloves

✓ Fully charged cell phone


✓Cereal Bars for your team (or to share!) 

Our work is based in principles of Recovery & Empowerment


Recovery, including mental health recovery, is a journey of healing and transformation, that enables a person with a mental health problem to live a meaningful life in the community of his or her choice and to strive to achieve his or her full potential.[1] Key principles of Recovery include: 



Consumers have the authority to choose from a range of options and to participate in all decisions—including the allocation of resources—that will affect their lives, and are educated and supported in so doing. They have the ability to join with other consumers to collectively and effectively speak for themselves about their needs, wants, desires, and aspirations. Through empowerment, an individual gains control of his or her own destiny and influences the organizational and societal structures in his or her life. Empowerment and Recover are two key concepts of the Mental Health Service Act. These principles should always guide our volunteer efforts.

To learn more about Recovery & Strength based approaches visit the “Resources/Links” page.

[1] “Recovery Principles Key Components. MHSA Peer Internship Training:” developed by: Tina Wooton Consumer Empowerment Manager

© Rob Fredericks 2011